+ Can I ask for something that's not included in your packages?

You may certainly ask! Outside of our package deals, our hourly rate is $125/hr. If the project isn't aligned with our vision, or we don't feel it's a good fit, we can probably refer you to someone who might be a better fit.

+ What happens after I purchase a service package?

Once you fill in your info & submit your first payment, you’ll be asked to schedule a kickoff call where we can further discuss your needs. If you're still undecided, or what to chat with us before booking a package, click here to book an initial consultation.

+ Can I ask for a refund?

If after our initial kickoff call, we learn this collaboration is not a good fit, we will issue a full refund of your deposit. However, if the work has already been completed, we cannot offer refunds.

+ Can I ask for edits after the final files are delivered?

Our process includes several opportunities to make edits before the final delivery & by using tools such as Canva.com, Squarespace, and Shopify, we aim to empower our clients with easy to use tools, so you can make any needed edits as your brand evolves. If you still need professional help beyond the delivery date, you can book hourly consultation sessions for branding, web design, or digital marketing.

+ Do you offer referral bonuses?

Not at this time, but we offer some discounts throughout the year, so make sure to follow us on instagram &sign up to our newsletter to get the best deals!

+ Who will I be working with?

Learn more about our founders’ background & the origins of HIYO DESIGN and learn about our network of nomads on our “About” page.

+ Do you only work virtually?

We rarely do in-person meetings these days, and tend to work with clients that prefer working virtually. If your project could benefit from an in-person meeting or workshop, we're happy to make exceptions, but if we need to travel far to get to you, we'll need to ask for travel compensation.

+ How can I apply to join HIYO?

Check out our “Careers” page to apply.

+ What if I don't have a brand name yet?

We're happy to help! During our kickoff call, simply request to purchase a Naming Workshop as an add-on to your project. Please note: this will likely extend the project timeline. If you're not ready to purchase a Naming Workshop, we don't recommend using a placeholder name, because logo designs are often intrinsically bound to the brand name – meaning a simple "swap" is unlikely to work. For these cases we recommend using a pre-made branding template from our shop to start out, and later return for a full branding package once you're ready.

+ Will I get the live design files of the Branded Collateral Images?

Yes, but please note: these are meant to be visual representations of your branding. They are not final creative art, and often have dummy content or only showcase a portion of what the final design would be. Some examples include: an image of a t-shirt, mug, pen, or another similar promotional merch item with your logo overlayed on it, an example of a digital banner graphic created with some simple placeholder content, a simple font panel of a label design mocked up over a generic product image like a bottle or a box, a purely graphic representation of a branded landing page mocked up over the image of a desktop computer, etc.

+ Will I need to provide the website content?

Unless you want dummy text, Yes, you must send us the content you would like us to include on any branded designs. To make this process easier for you, we offer content strategy workshops, which are included in some of our packages.

+ What platforms do you use to build websites?

We are proud Squarespace Circle members and Shopify Partners, and prefer working on those platforms (Squarespace & Shopify). We are no longer accepting WordPress projects, but we can refer you to other designers in our network.

+ Does the price include the cost of a domain & web hosting?

No – you will need to purchase a plan on your desired platform. Ask us before purchasing though, because we may be able to offer you discounted rates!