Values & Expectations

how We make workING TOGETHER M.A.G.I.C.A.L.

M - Multicultural & Women-led.
We are proud to be a women-led company that is multicultural, multi-lingual and open to all. No hate, racism, sexism, or judgement allowed!

A - Always talk like a human.
There's no need for advertising jargon knowledge or an Oxford dictionary here - we’re not that pretentious. If the point is to be understood, let’s talk like friends. Authenticity is very important to us, which is why we believe that by fostering real relationships, they’re able to grow to make beautiful longterm partnerships.

G - Get out there.
We’ve lived it, and we’ve seen the immense benefits that traveling gives to one emotionally, spiritually and creatively. We encourage our team to travel and get out of their comfort zone, as a very hands-on approach to gain a global perspective, promote brain activity, improve social and communication capabilities, fortify creativity and enhance problem-solving skills.

I - Inspire positive change.
Our team is full of yogis and nature lovers, which makes us a perfect fit for wellness design and working with brands that are making efforts to improve our world.

C - Clean, minimal, high-quality design.
The best design is free of clutter and delivers a crystal clear message. We strive to deliver simple, high-quality work that will set brands up for success!

A - Answer-seekers.
We’re not only problem-solvers, we stay ahead of the curve by proactively seeking solutions to problems that might come up later and staying up-to-date with latest industry standards, trends & best-practices.

L - Live for today & design for tomorrow.
At HIYO DESIGN, we believe in being present, and living in the moment. Our designs however, are always made to be timeless. We take design thinking two steps forward by considering all future possibilities for brands to flourish.

What YOU CAN expect
from our team

  • We deliver work on-time & in an organized fashion.

  • We will ask questions if we are missing any important assets to complete a task.

  • We will deliver files in the formats requested, or in the format(s) that make sense for the asset(s) being delivered.

  • We will be proactive in trying to solve problems that may arise during the course of a project.

  • We are committed to learning new skills and staying up-to date with industry trends & standards.

  • We will let our team, partners and clients know ASAP if we are not able to work because of illness or an emergency.

  • We will organize for someone to handle urgent requests for us while we are out on vacation.

What We expect
from our Clients

  • You will deliver feedback on-time & in an organized fashion.

  • You will submit edit requests via our REVISION REQUEST FORM.

  • You will request new projects via our NEW PROJECT FORM.

  • You value HIYO DESIGN as a partner not a vendor, and understand this is a mutually beneficial relationship.

  • You will assume full responsibility for hiring our team, and therefore will respectfully compensate the HIYO DESIGN TEAM for all work completed by paying due invoices in a timely manner (we will be paying our team in a timely manner, so we expect the same from your end).

  • You will respect HIYO DESIGN’s office hours (Mon-Fri 9pm-5pm) and respect their right to occasional time off for holidays and vacations.

  • If you have signed a retainer contract, you understand that unused hours do not roll-over.

  • You understand that HIYO DESIGN handles a LOT of files, and will eventually need to delete old files. Therefore, you agree to download and store delivered files safely.

  • You understand professional design projects take time when done right. Knowing this, you will allow at least a 24 hour turnaround time for any given request.