+ Can I ask for something that's not included in your packages?

You may certainly ask! Outside of our package deals, our hourly rate is $125/hr. If the project isn't aligned with our vision, or we don't feel it's a good fit, we can probably refer you to someone who might be a better fit.

+ What happens after I purchase a service package?

Once you fill in your info & submit your first payment, you’ll be asked to schedule a kickoff call where we can further discuss your needs. If you're still undecided, or what to chat with us before booking a package, click here to book an initial consultation.

+ Can I ask for a refund?

If after our initial kickoff call, we learn this collaboration is not a good fit, we will issue a full refund of your deposit. However, if the work has already been completed, we cannot offer refunds.

+ Can I ask for edits after the final files are delivered?

Our process includes several opportunities to make edits before the final delivery & by using tools such as Canva.com, Squarespace, and Shopify, we aim to empower our clients with easy to use tools, so you can make any needed edits as your brand evolves. If you still need professional help beyond the delivery date, you can book hourly consultation sessions for branding, web design, or digital marketing.

+ Who will I be working with?

Learn more about our founders’ background & the origins of HIYO DESIGN and learn about our network of nomads on our “About” page.

+ How can I apply to join HIYO?

Check out our “Careers” page to apply.

+ Does the Social Media Starter Kit include posting?

Nope. When we go over the strategy, we might briefly discuss our recommendations for post scheduling via the Later.com app, but if you want help with posting (aka: social media management) please select one of the other package options.

+ Can I ask for a refund?

If after our initial kickoff call, we learn this collaboration is not a good fit, we will issue a full refund of your deposit. However, if the work has already been completed, we cannot offer refunds. Please note that we will be helping you determine realistic goals when we discuss your social media strategy. Likes and follows are not always directly correlated with your goals (which vary for each brand), and for best results in your social media efforts, we always recommend a complete omni-channel approach. If you don't have a multi-channel approach set up for your business, we strongly recommend choosing our 3rd package for best results.

+ What platform / format are the social media templates designed in??

Your templates will be handed off as Canva.com templates, making them easily editable on the free Canva online app.

+ Will I need to provide the social media content?

It depends. We will brainstorm your strategy together, and the HIYO team is available to help with some of the content creation, using free stock imagery and information gathered form your existing materials (website, blog, etc). However, if the content is very specific, requires a brand shoot, or is meant to represent you as a "thought leader" we might need your help completing some of the content. Photoshoots & Video shoots are not included in the pricing but can be added as extras. The pricing will be determined case-by-case, and can range from $2,000-$10,000.

+ What platforms do you use to manage social media?

We use Later.com to manage your social media. For best results, we recommend purchasing at least a Business Starter Account (view Later.com plan options).

+ Can I ask for edits once the posts have been scheduled?

Our process includes showing you how to use the platform, so if you need a last minute change, you can go in and make the edit. Please note that for any social media requests, our normal business hours are applicable (Mon-Fri, 9am-6pm excluding public holidays) and we will not be available for edit requests outside of those times.